FAQs
The Hope Chest Keepsake Jewelry is dedicated to providing our customers with the answers they need to commonly asked questions about our unique product line of sterling silver awareness and inspirational jewelry. Please browse the Questions and Answers posted below. We welcome all inquires, so if your question has not yet been addressed, kindly click on the Contact Us link on the tool bar above and we will provide an answer to you within 1 business day.
Your business counts! Whether buying sterling silver necklaces, bracelets, earrings or rings, your support is invaluable, as every single penny raised is dedicated to the therapeutic and biomedical support of a young child with autism.
| A: | Satisfaction guaranteed or you may return your purchase within 30 days for a full refund, (minus shipping charges), no questions asked.
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| A: | All proceeds generated by this site are dedicated entirely to help cover the costs of biomedical and therapeutic intervention for our child with autism.
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| A: | *For domestic shipments only. Please contact us directly for all international orders.
Delivery Timeline
Standard Shipping: 3-5 days
Priority Shipping: 2-3 days
**Please allow 2-3 business days for processing
Shipping Cost/Options
Single Item Orders:
Standard Shipping: $3
Priority Shipping: $4.95
2-5 Items:
Standard Shipping: $4.95
5+ Items:
Standard Shipping: $11.95
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| A: | Every Internet order you place with us will be charged a sales tax of 6.25%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.
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| A: | The US Federal Trade Commission (FTC) requires that jewelry sold in the United States may not be considered sterling silver unless it contains at least 92.5 % pure silver; It should also be stamped as such, with a stamp of 925. The remaining 7.5 percent is often made of copper or may be a mixture of other alloys.
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| A: | Sterling silver jewelry is best kept in tarnish-resistant silver cloths, or bags, and in a cool dry place. Airtight storage is helpful to reduce tarnishing tendencies, as well. If left in the open, sterling will develop a natural patina. Some prefer the darkened look, but if you prefer the bright silver look, simply wipe the piece with a silver polishing cloth to restore its luster.
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| A: | The most effective way to clean sterling silver is to use a silver polishing cloth. Avoid all abrasive cleaners, (such as toothpaste) as silver is soft and may scratch. Most liquid silver cleaners may reduce the luster of the piece in time, especially if the sterling is rhodium-plated.
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